Privacy policy

This Privacy Policy describes how comfmet.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

Device information

Collected personal information includes web browser version, IP address, time zone, cookie data, viewed pages and products, search keywords and site interaction records.
We collect such data to ensure normal website operation and analyze user behavior to optimize site experience.

Data is automatically gathered via cookies, log files, web beacons and tracking pixels.

We share device data with our official service processor Shopify.

Order information

We collect your full name, billing address, shipping address, payment details, email address and phone number. Accepted payment methods include credit cards, debit cards and mainstream online payment channels.
Personal order data is used to complete order fulfillment, payment processing, product delivery, invoice sending, risk fraud verification and personalized product recommendation.

Information is submitted voluntarily by you during checkout.

Data will be shared with Shopify, payment gateways and global logistics fulfillment providers.

Customer support information

We collect your inquiry content, order number and basic contact details when you reach out for service assistance.

All support data is only used to resolve your questions and after-sales issues.

Support data is processed by our internal customer service team only.

Minors

This website is designed for users aged 18 and above. We do not deliberately collect personal data from children under 18 years old. If you are a parent or legal guardian and find your minor child has submitted personal information to us, please contact us immediately to apply for data deletion.

Sharing Personal Information

We share your personal data only with authorized service providers to deliver agreed services:
  1. Our online store is powered by Shopify. You can view Shopify privacy rules: https://www.shopify.com/legal/privacy
  2. We may disclose personal data to comply with local laws, court summons and legal requirements, or protect legitimate business rights.

Behavioural Advertising

We use your browsing and purchasing data to deliver targeted marketing content suitable for you.

We adopt Google Analytics to analyze website visitor usage. Google privacy policy: https://policies.google.com/privacy

Opt-out link: https://tools.google.com/dlpage/gaoptout
We cooperate with mainstream advertising platforms to display related product ads on social media and third-party websites.
You can learn about targeted advertising principles via: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Using Personal Information

We utilize your personal information to sell goods, settle payments, arrange delivery, handle after-sales services, and release new product updates and exclusive promotions.

Lawful basis

For users residing in the European Economic Area, we process personal data based on the following legal grounds:
  • Your voluntary consent
  • Performance of sales contract
  • Compliance with legal obligations
  • Protection of personal vital interests
  • Legitimate business interests without violating basic human rights

Data Retention

We reserve your order and personal information in our internal records. You can submit requests to erase your personal data at any time.

Automatic decision-making

We do not carry out fully automatic decision-making that brings legal impact on users.

Shopify applies basic automatic risk control to prevent transaction fraud, including temporary IP and credit card restriction mechanism with limited valid period.

Your rights

GDPR Rights

EEA residents have the rights to access, export, correct and erase your stored personal information. You can submit related requests via our official contact channel.
Your data will be processed in Ireland and stored in cross-border servers including Canada and the United States. Cross-border data transfer complies with GDPR regulations: https://help.shopify.com/en/manual/your-account/privacy/GDPR

CCPA Rights

California local users enjoy the right to inquire, obtain, revise and delete personal information saved on our platform. You can also entrust authorized agents to submit relevant applications.

Cookies

Cookies are small data files stored on your visiting device. We use functional, performance and advertising cookies to remember your browsing preferences, optimize website access and count visitor data.

Common Cookie List

Store Basic Function Cookies

_ab, _secure_session_id, cart, cart_sig, cart_ts, checkout_token, secret, secure_customer_sig, storefront_digest, _shopify_u
Statistics & Analytics Cookies

_tracking_consent, _landing_page, _orig_referrer, _s, _shopify_s, _shopify_sa_p, _shopify_sa_t, _shopify_y, _y
Persistent cookies are valid from 30 days to 2 years. You can adjust cookie acceptance settings in your browser. Disabling cookies may affect normal shopping experience. We will still follow relevant rules to protect your data security.

Do Not Track

There is no unified industry standard for Do Not Track signals, so we will not change existing data collection policies when receiving relevant requests.

Policy Updates

We reserve the right to revise this privacy policy according to business adjustment and legal regulation updates.

Contact Us

For privacy consultation, question feedback and complaint application, please contact us via email.
Contact Address：3 /F, WORKINGTON TOWER, 78 BONHAM STRAND, SHEUNG WAN, HONG KONG
Contact Email：support@comfmet.com

Last updated: May 22, 2026
Users dissatisfied with our handling results can submit complaints to local official data protection authority.