Shipping policy
1. We are committed to providing timely and reliable shipping for all COMFMET products. This Shipping Policy outlines shipping procedures, fees, and timelines to ensure you have a clear understanding of how your order will be processed and delivered.
2. Shipping Destinations
If your location is not listed, please contact our Customer Service team to inquire about shipping options.
3. Shipping Methods and Costs
We offer a variety of shipping options to meet your needs. Shipping costs are calculated based on the destination, shipping method, and package weight. Available shipping methods and associated costs will be displayed at checkout.
Standard Shipping: Estimated delivery time, e.g. 5-7 business days
4. Order Processing Time
Orders are processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day. Please note that processing time is separate from shipping time.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment through our carrier's tracking system.
6. Delivery Time
Delivery time varies depending on the shipping method and destination selected. Estimated delivery times are provided at checkout and are calculated from the ship date. Please note that delivery times are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as customs processing or carrier delays.
8. International Shipping
For international orders, please note the following:
Duties and Taxes: International shipments may be subject to duties, taxes, and import fees, which are the responsibility of the recipient. These charges vary by country and are not included in the purchase price or shipping costs.
Customs Clearance: International orders may be delayed due to customs processing. We are not responsible for any delays caused by customs procedures.
9. Lost or Damaged Package
Lost Package: If your package is lost in transit, please contact our Customer Service team. We will work with the carrier to locate the package or arrange for a replacement or refund.
Damaged Package: If your package arrives damaged, please retain all packaging materials and contact us immediately. We will assist you in filing a claim with the carrier and arranging for a replacement or refund.
10. Incorrect Shipping Information
When placing an order, please ensure that your shipping address is complete and accurate. We are not responsible for parcels being delivered to incorrect or incomplete addresses provided by customers. If a parcel is returned to us due to an incorrect address, you may be required to incur additional shipping costs to resend the parcel.